COMPLAINTS POLICY
We take complaints about our service, billing and customer experience seriously.
Last updated: September 1, 2026
VoiceStockAI, operated by Usama
House No 1149 EX, Street No 6, Muhallah Cha Thaly Wala, Multan, Pakistan
Support email: support@voicestockai.tech
Business email: m.usama8181@gmail.com
Phone: +92 302 0866668
Email support@voicestockai.tech or call +92 302 0866668. Use the subject “Complaint” for email requests and include your account email, transaction reference (if relevant), a description of the issue and the outcome you are seeking.
We will acknowledge receipt of your complaint within 2 working days. We may ask for information reasonably needed to investigate it.
We aim to investigate and provide a response or resolution within 7 working days. If more time is needed, we will explain why and give you an updated expected timeframe.
For payment or refund complaints, please include the date, amount and payment reference. Refund requests are reviewed under our Refund Policy; an approved refund is initiated to the original payment method within 7–10 working days.
We review complaints fairly, keep a record of the issue and work toward a reasonable resolution. This policy does not remove any rights available to you under applicable law.